{ "title": "PepTribe care flow guide", "researchedAt": "2026-09-06", "status": "Research and functional preview, not medical care", "scope": "De-identified Hims observations and paraphrased public documentation; PepTribe existing-code catalogue is not medical approval.", "coverage": { "observed": "Hims public pages, dashboard, known initial questions and card-ready $89 checkout. No payment or confirmed booking.", "notObserved": "Every medical branch, remaining screening, post-payment confirmation, clinical decision, real fulfilment and real cancellation outcomes.", "replayGap": "Anonymous public replay accepted consent, then required legal name, email/account before medical questions. No test account or fictional patient record was created. Completed real question URLs redirected to payment." }, "help": [ { "title": "What medications does Hims prescribe?", "summary": "A practitioner chooses options after assessing the patient; the article says the Australian catalogue carries over Pilot options. It does not give a medicine list or guarantee eligibility.", "url": "https://help.hims.com.au/hc/en-us/articles/61736899721753-What-medications-does-Hims-prescribe", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "Where is Hims available?", "summary": "The service is described as available to Australian residents. Treatment suitability and delivery coverage are separate checks.", "url": "https://help.hims.com.au/hc/en-us/articles/61736857210137-Where-is-Hims-available", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "How does Hims work?", "summary": "Phone assessment leads to an individual plan if appropriate, followed by discreet delivery.", "url": "https://help.hims.com.au/hc/en-us/articles/61736815365913-How-does-Hims-work", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "How long does it take for a clinician to review my eligibility?", "summary": "The clinician calls within the selected window. The article describes refunding the initial consultation payment when unsuitable or declining to proceed; delayed calls go to support.", "url": "https://help.hims.com.au/hc/en-us/articles/61733632095513-How-long-does-it-take-for-a-clinician-to-review-my-eligibility", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "What if I am not eligible for the Hims Weight Reset Program?", "summary": "An ineligible weight patient is described as receiving an initial-payment refund; the article directs them to other care options. This was not an observed refund transaction.", "url": "https://help.hims.com.au/hc/en-us/articles/8703101019929-What-if-I-am-not-eligible-for-the-Hims-Weight-Reset-Program", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "How do I get started?", "summary": "Lists weight, hair, ED, PE, herpes, acne and sleep. Weight has initial questions, payment, detailed medical review, then clinician decision. Other services may use online or phone review. SMS call confirmation includes a rescheduling link; ongoing support and automatic next orders are described.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461591449-How-do-I-get-started", "category": "Basics", "evidence": "Published help article read in browser" }, { "title": "How do I change my billing details?", "summary": "Profile → Patient info → Billing → Edit. No billing details were changed during the audit.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461816729-How-do-I-change-my-billing-details", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "How do I change my email?", "summary": "Email changes and duplicate-account resolution go through support. The article states one account per patient.", "url": "https://help.hims.com.au/hc/en-us/articles/15624411267097-How-do-I-change-my-email", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "How do I change my password?", "summary": "Signed-in password change is in account security. Forgotten passwords use an email recovery flow; support is suggested if the message has not arrived within ten minutes. No reset was sent.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461830041-How-do-I-change-my-password", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "How do I delete my account?", "summary": "Deletion requests go to support. The article distinguishes unfinished questionnaires from retained clinical records after completion and states seven-year retention. This is Hims policy wording, not a legal conclusion or a PepTribe retention rule.", "url": "https://help.hims.com.au/hc/en-us/articles/16013790533913-How-do-I-delete-my-account", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "I cancelled my plan. How do I restart?", "summary": "A cancelled plan remains available for later resumption. Profile → Manage order → Resume treatment; a new medical appointment may be required. No plan was restarted.", "url": "https://help.hims.com.au/hc/en-us/articles/4408894495129-I-cancelled-my-plan-How-do-I-restart", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "How do I cancel my plan?", "summary": "The article describes no cancellation fee/no lock-in, a Profile cancellation form, delay and free clinical review alternatives. It says processing orders cannot be cancelled. Bundle terms impose different conditions; do not treat this broad statement as the whole contract.", "url": "https://help.hims.com.au/hc/en-us/articles/4408473929369-How-do-I-cancel-my-plan", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "What is an Individual Healthcare Identifier (IHI)?", "summary": "Describes an IHI as a 16-digit healthcare identifier used to match the correct patient.", "url": "https://help.hims.com.au/hc/en-us/articles/61735083926937-What-is-an-Individual-Healthcare-Identifier-IHI", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "Why does Hims require my Medicare details?", "summary": "Medicare details are used to link the IHI and identify the correct health record; this is separate from rebates.", "url": "https://help.hims.com.au/hc/en-us/articles/61735028168601-Why-does-Hims-require-my-Medicare-details", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "Do I need Medicare to join Hims?", "summary": "For weight, the article says Medicare is optional but an IHI link is needed. Other treatments are described as not requiring either to sign up. It also describes an address-mismatch support branch; it was not tested.", "url": "https://help.hims.com.au/hc/en-us/articles/61735033870105-Do-I-need-Medicare-to-join-Hims", "category": "Account", "evidence": "Published help article read in browser" }, { "title": "Do I get a prescription?", "summary": "The article describes direct prescribing and pharmacy delivery within the subscription, rather than a separate local-pharmacy collection journey.", "url": "https://help.hims.com.au/hc/en-us/articles/61735319946393-Do-I-get-a-prescription", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "How often do I need to have a consultation?", "summary": "Repeat consultations occur when repeats run out or a clinical review is needed. Subsequent non-weight consultations are described as included after an initial fee.", "url": "https://help.hims.com.au/hc/en-us/articles/61735308552089-How-often-do-I-need-to-have-a-consultation", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "How do consultations work?", "summary": "Initial phone review uses quiz answers, history, medicines and goals. The article says review at least annually, with later consultations potentially asynchronous. Actual consultation screens and timing remain unobserved.", "url": "https://help.hims.com.au/hc/en-us/articles/61735266813209-How-do-consultations-work", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "What should I do in a medical emergency?", "summary": "Emergency escalation is distinct from routine support; the article routes emergencies to urgent services. It lists support hours of 9am–5pm, which differ from checkout marketing of 24/7 support. This operational discrepancy needs clarification.", "url": "https://help.hims.com.au/hc/en-us/articles/61661956624409-What-should-I-do-in-a-medical-emergency", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "What should I do if I'm experiencing side effects?", "summary": "Contains treatment-specific side-effect guidance, patient-profile Help and care-team escalation, interaction checks and urgent-help routes. It also warns that closing a help enquiry can stop follow-up. Clinical instructions are not reproduced or adopted as PepTribe protocols.", "url": "https://help.hims.com.au/hc/en-us/articles/61625886467353-What-should-I-do-if-I-m-experiencing-side-effects", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "When can I expect results from my treatment?", "summary": "The article presents variable treatment timelines: hair roughly 6–12 months; PE response depends on regimen and repeated use, with review if ineffective. These are Hims claims, not individual predictions or PepTribe promises.", "url": "https://help.hims.com.au/hc/en-us/articles/4408473611417-When-can-I-expect-results-from-my-treatment", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "Am I allowed to travel with my medication?", "summary": "Travel support branches differ: weight patients request a letter from support; non-weight patients use a linked form. Medication storage is treatment-specific and is not copied into PepTribe guidance.", "url": "https://help.hims.com.au/hc/en-us/articles/15623927001625-Am-I-allowed-to-travel-with-my-medication", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "What conditions does Hims treat?", "summary": "Describes sexual health, hair, weight and an expanding Australian catalogue, with Pilot treatments carried over. Current patient availability still depends on service entry and assessment.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461649561-What-conditions-does-Hims-treat", "category": "Medical care", "evidence": "Published help article read in browser" }, { "title": "Do you offer payment plans?", "summary": "Weight bundle savings are described as up to $100 depending on the plan; non-weight discounts are described for 5–6 and 10–12 month plans. A discounted bundle is distinct from a credit product.", "url": "https://help.hims.com.au/hc/en-us/articles/61737682516121-Do-you-offer-payment-plans", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "How does the 30-day money-back guarantee work?", "summary": "Certain weight plans offer a first-order refund requested within 30 days after delivery, once per customer. The claim goes through support. This is narrower than an unconditional guarantee.", "url": "https://help.hims.com.au/hc/en-us/articles/16014084050969-How-does-the-30-day-money-back-guarantee-work", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "What payment options do you support?", "summary": "Card and Zip Pay are documented. Zip requires its own account. The actual checkout also showed Amex and says future Hims payments use Zip when selected, until changed.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461674649-What-payment-options-do-you-support", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "How much does Hims cost?", "summary": "Published starting rates: most initial consultations $20; weight from $349/month; ED from $2.40/use; PE from $5.80/use with two-month shipping; sleep from $1/night. These are not personal quotes. The observed account showed a distinct $89 initial amount.", "url": "https://help.hims.com.au/hc/en-us/articles/4408473769241-How-much-does-Hims-cost", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "Refer and earn", "summary": "Clinician-approved active patients with an upcoming order can refer through a Profile code. Reward depends on the referred plan: weight $100, hair $50 or $35 for exclusions, ED $30, PE $20. It applies after the referred first paid order, with caps and no retrospective application. No referral was shared.", "url": "https://help.hims.com.au/hc/en-us/articles/61615006873625-Refer-and-earn", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "Hims Bulk Buy Program - Terms & Conditions", "summary": "Weight bundles offer 3/6/12-month payment cycles with monthly deliveries. Published new-patient examples pair $299/$249/$199 introductory figures with $942/$1794/$2988 total minimum payments. Discounts per order are $35/$50/$100. Refund calculations differ for clinical cessation and convenience cancellation. The returning-patient FINAL50 section names a January 2026 expiry despite an August update; treat it as expired/stale, not an available offer.", "url": "https://help.hims.com.au/hc/en-us/articles/51196608141465-Hims-Bulk-Buy-Program-Terms-Conditions", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "What is the Hims refund policy?", "summary": "Standard refund cutoff is 11:59pm before the order-processing day. Late exceptions include stock failure, price/product error and faulty goods, with statutory rights reserved. Processing and delivery are different dates.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461842969-What-is-the-Hims-refund-policy", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "Can I get a Medicare rebate for Hims?", "summary": "The article describes private prescriptions and invoice requests; it does not itself establish a Medicare benefit. The main FAQ says treatment plans do not offer Medicare benefits.", "url": "https://help.hims.com.au/hc/en-us/articles/15625537846553-Can-I-get-a-Medicare-rebate-for-Hims", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "Can I claim Hims on my private health insurance?", "summary": "Insurance coverage depends on the insurer and policy. Pharmacy/service invoice requests go through support; reimbursement is not guaranteed.", "url": "https://help.hims.com.au/hc/en-us/articles/15625501036185-Can-I-claim-Hims-on-my-private-health-insurance", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "How do I get a pharmacy invoice?", "summary": "The cost is split between pharmacy and Hims-service invoices. Request the order and invoice type; a prescription-number invoice may need manual pharmacy processing. The article allows up to seven business days for a response.", "url": "https://help.hims.com.au/hc/en-us/articles/15625440627865-How-do-I-get-a-pharmacy-invoice", "category": "Payments", "evidence": "Published help article read in browser" }, { "title": "Where do you ship to?", "summary": "Weight delivery excludes some suburbs. Validate suburb/postcode, then consider an eligible alternative address or support. Other treatments are described as delivered across Australia; overseas prescription delivery is excluded.", "url": "https://help.hims.com.au/hc/en-us/articles/61739745220377-Where-do-you-ship-to", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "How do I add delivery instructions to my order?", "summary": "Delivery instructions are managed through the Australia Post app, including StarTrack parcels.", "url": "https://help.hims.com.au/hc/en-us/articles/15625265833497-How-do-I-add-delivery-instructions-to-my-order", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "How do I track my order?", "summary": "Tracking is emailed when ready for carrier collection. Non-weight orders are described as AusPost and weight as StarTrack. Compounded orders may take 3–5 days before collection; this is not an additional universal delivery promise.", "url": "https://help.hims.com.au/hc/en-us/articles/4408473985561-How-do-I-track-my-order", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "Can I choose the date and time of my delivery?", "summary": "Carrier scheduling controls the delivery date/time. The article describes post-office collection when the driver cannot leave the parcel safely.", "url": "https://help.hims.com.au/hc/en-us/articles/15625185720089-Can-I-choose-the-date-and-time-of-my-delivery", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "What if I'm not home to receive my delivery?", "summary": "The article contains both authority-to-leave and signature/SafeDrop language, so delivery rules must be checked per treatment. Before processing: early refill, delay or address update. After dispatch: carrier tracking/address tools; without a link, contact support.", "url": "https://help.hims.com.au/hc/en-us/articles/15625316606873-What-if-I-m-not-home-to-receive-my-delivery", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "Can I get my order delivered early?", "summary": "An early-order request goes through live support. It is not evidence that every refill can bypass clinical or dispensing checks.", "url": "https://help.hims.com.au/hc/en-us/articles/4408470681241-Can-I-get-my-order-delivered-early", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "Why is my delivery showing as failed?", "summary": "Failed-delivery causes include courier delay and address issues. The article promises contact within 24 hours; this is published information, not a measured support SLA.", "url": "https://help.hims.com.au/hc/en-us/articles/15625258913305-Why-is-my-delivery-showing-as-failed", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "My order never arrived. What do I do?", "summary": "A missing parcel is raised through support for a carrier investigation.", "url": "https://help.hims.com.au/hc/en-us/articles/4408461725849-My-order-never-arrived-What-do-I-do", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "You don't deliver to my address. Can I ship my order somewhere else?", "summary": "Weight patients may use an eligible alternative Australian address; otherwise support discusses options. Other treatments are described as nationwide. No address was changed for this audit.", "url": "https://help.hims.com.au/hc/en-us/articles/4408470129689-You-don-t-deliver-to-my-address-Can-I-ship-my-order-somewhere-else", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "I'm missing an item from my order", "summary": "Missing contents are reported to support with a photo of what arrived; the article describes arranging the missing item.", "url": "https://help.hims.com.au/hc/en-us/articles/15624973404697-I-m-missing-an-item-from-my-order", "category": "Shipping", "evidence": "Published help article read in browser" }, { "title": "Web app troubleshooting", "summary": "Update the browser, then contact support with the error description or screenshot if the issue persists.", "url": "https://help.hims.com.au/hc/en-us/articles/61740524243993-Web-app-troubleshooting", "category": "Troubleshooting", "evidence": "Published help article read in browser" }, { "title": "Mobile app troubleshooting", "summary": "Update the mobile app, then contact support with the error description or screenshot if the issue persists.", "url": "https://help.hims.com.au/hc/en-us/articles/61740501156505-Mobile-app-troubleshooting", "category": "Troubleshooting", "evidence": "Published help article read in browser" } ], "questionnaire": { "scope": "Existing PepTribe AU intake source; not Hims questions or clinical approval", "source": "app/intake/IntakeFlow.tsx", "capturedAt": "2026-09-06T13:18:21.319Z", "screenDefinitions": 33, "clinicalApproval": "Not established. Existing source text, option values and gates require clinical and operational review.", "screens": [ { "id": "goals", "kind": "multi", "h": "What are your goals?", "sub": "Choose as many as you like - your clinician reads these first.", "opts": [ { "l": "Weight loss", "v": "weight" }, { "l": "Muscle growth", "v": "muscle" }, { "l": "Hormone balance", "v": "hormones" }, { "l": "Skin & hair", "v": "skin" }, { "l": "Recovery & repair", "v": "recovery" }, { "l": "Sexual health", "v": "sexual" }, { "l": "Mood & sleep", "v": "sleep" }, { "l": "Gut & immunity", "v": "gut" }, { "l": "Longevity & cellular health", "v": "longevity" } ], "conditions": [], "sourceLine": 164 }, { "id": "fRecovery", "kind": "multi", "h": "What are you recovering from?", "sub": "Select all that apply.", "opts": [ { "l": "Training load & soreness", "v": "training" }, { "l": "A soft-tissue injury", "v": "injury" }, { "l": "Joint & tendon trouble", "v": "joints" }, { "l": "Post-surgery rehab", "v": "surgery" }, { "l": "General resilience", "v": "resilience" } ], "conditions": [ "gs.includes('recovery')" ], "sourceLine": 174 }, { "id": "fHormones", "kind": "multi", "h": "What are you noticing?", "sub": "Select all that apply - this guides your labs and protocol.", "opts": [ { "l": "Low energy or fatigue", "v": "energy" }, { "l": "Low libido", "v": "libido" }, { "l": "Strength or muscle loss", "v": "strength" }, { "l": "Brain fog or mood changes", "v": "mood" }, { "l": "Hot flashes or night sweats", "v": "flashes" }, { "l": "Sleep disruption", "v": "sleep" } ], "conditions": [ "gs.includes('hormones')" ], "sourceLine": 181 }, { "id": "fSexual", "kind": "multi", "h": "What would you like help with?", "sub": "Select all that apply.", "opts": [ { "l": "Stronger, more reliable erections", "v": "erections" }, { "l": "Performance confidence", "v": "confidence" }, { "l": "Low libido", "v": "libido" }, { "l": "Just exploring", "v": "exploring" } ], "conditions": [ "gs.includes('sexual')" ], "sourceLine": 188 }, { "id": "fSkin", "kind": "multi", "h": "What’s the focus?", "sub": "Select all that apply.", "opts": [ { "l": "Hair thinning or loss", "v": "hair" }, { "l": "Skin aging & fine lines", "v": "aging" }, { "l": "Scarring or texture", "v": "texture" }, { "l": "Overall glow", "v": "glow" } ], "conditions": [ "gs.includes('skin')" ], "sourceLine": 194 }, { "id": "contact", "kind": "contact", "h": "First, the basics.", "sub": "So your clinician knows who they’re reviewing, and where to send updates.", "conditions": [ "goal" ], "sourceLine": 201 }, { "id": "state", "kind": "state", "h": "Which state or territory do you live in?", "sub": "We match you with a clinician registered to care for you where you live.", "conditions": [ "goal" ], "sourceLine": 202 }, { "id": "sex", "kind": "choice", "h": "What was your sex at birth?", "sub": "Safety screening differs. This stays private.", "opts": [ { "l": "Female", "v": "female" }, { "l": "Male", "v": "male" }, { "l": "Prefer to tell my clinician", "v": "na" } ], "conditions": [ "goal" ], "sourceLine": 203 }, { "id": "dob", "kind": "dob", "h": "When were you born?", "sub": "You must be 18 or older. Your clinician needs your exact date of birth to prescribe.", "conditions": [ "goal" ], "sourceLine": 206 }, { "id": "momentCare", "kind": "moment", "img": "/img/membership-him.webp", "h": "Bring your questions.", "line": "Use your consultation to discuss your goals, concerns and what follow-up would involve.", "conditions": [ "goal" ], "sourceLine": 207 }, { "id": "measure", "kind": "measure", "h": "Your height and weight", "sub": "This is how your clinician assesses eligibility - it stays between you and them.", "conditions": [ "goal === 'weight'" ], "sourceLine": 212 }, { "id": "goalAmount", "kind": "choice", "h": "How much would you like to lose?", "sub": "A rough goal is fine - your clinician builds your plan around it.", "opts": [ { "l": "Up to 7 kg", "v": "7" }, { "l": "7–15 kg", "v": "15" }, { "l": "15–25 kg", "v": "25" }, { "l": "More than 25 kg", "v": "25plus" }, { "l": "I'm not sure yet", "v": "unsure" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 213 }, { "id": "weightMeds", "kind": "choice", "h": "Have you used a prescription weight-loss medication before?", "sub": "Your clinician plans around anything you’ve used before.", "opts": [ { "l": "No - this would be my first", "v": "no" }, { "l": "Yes - I'm on one now", "v": "current" }, { "l": "Yes - in the past", "v": "past" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 216 }, { "id": "weightMedsDetail", "kind": "field", "h": "Which one, and what dose?", "sub": "As close as you remember - it helps your clinician plan safely.", "fieldLabel": "Medication and dose", "conditions": [ "goal === 'weight'", "a.weightMeds === 'current' || a.weightMeds === 'past'" ], "sourceLine": 220 }, { "id": "conditions", "kind": "multi", "h": "Do any of these apply to you?", "sub": "Select everything that does - or none.", "opts": [ { "l": "None of these", "v": "none", "none": true }, { "l": "Type 1 or Type 2 diabetes", "v": "diabetes" }, { "l": "History of pancreatitis", "v": "pancreatitis" }, { "l": "Gallbladder disease", "v": "gallbladder" }, { "l": "Kidney or liver disease", "v": "kidneyliver" }, { "l": "Current or past eating disorder", "v": "eating" }, { "l": "Severe gastrointestinal disease", "v": "gi" }, { "l": "Bariatric surgery", "v": "bariatric" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 222 }, { "id": "mtc", "kind": "choice", "h": "Any personal or family history of these two?", "sub": "Medullary thyroid carcinoma (MTC)\nMultiple Endocrine Neoplasia syndrome type 2 (MEN 2)", "opts": [ { "l": "No history of either", "v": "no" }, { "l": "Yes - personal or family history", "v": "yes" }, { "l": "I'm not sure", "v": "unsure" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 229 }, { "id": "mtcGate", "kind": "gate", "gate": "stop", "h": "Let's pause here", "body": "A personal or family history of MTC or MEN 2 means some medicines cannot be prescribed. You can still finish your intake - your clinician will see this first and talk through safe alternatives with you.", "ack": "I understand - continue and flag this for my clinician", "conditions": [ "goal === 'weight'", "a.mtc === 'yes'" ], "sourceLine": 233 }, { "id": "pepConditions", "kind": "multi", "h": "Any history we should know about?", "sub": "Your clinician screens these before prescribing. Select all that apply.", "opts": [ { "l": "None of these", "v": "none", "none": true }, { "l": "Active or past cancer", "v": "cancer" }, { "l": "Blood clots or a clotting disorder", "v": "clots" }, { "l": "Kidney or liver disease", "v": "kidneyliver" }, { "l": "An autoimmune condition", "v": "autoimmune" }, { "l": "Major surgery in the last 3 months", "v": "surgery" } ], "conditions": [ "goal === 'general'" ], "sourceLine": 238 }, { "id": "cancerGate", "kind": "gate", "gate": "caution", "h": "Your clinician will look closely here", "body": "Some protocols are not prescribed with a history of cancer. You can continue - your clinician reviews this before anything is approved, and will only recommend what is appropriate for you.", "ack": "Understood - continue", "conditions": [ "goal === 'general'", "has(a, 'pepConditions', 'cancer')" ], "sourceLine": 245 }, { "id": "prostate", "kind": "choice", "h": "Any history of prostate or breast cancer?", "sub": "These need careful review before some hormone therapies.", "opts": [ { "l": "No", "v": "no" }, { "l": "Yes", "v": "yes" }, { "l": "I'm not sure", "v": "unsure" } ], "conditions": [ "goal === 'general'", "gs.includes('hormones') && a.sex === 'male'" ], "sourceLine": 248 }, { "id": "momentP", "kind": "moment", "img": "/img/woman-holding-the-peptribe-box-in-soft-window-li-33.webp", "h": "Understand your options.", "line": "Ask your clinician about the proposed care, its risks, costs and follow-up before deciding whether to proceed.", "conditions": [ "goal === 'general'" ], "sourceLine": 252 }, { "id": "needles", "kind": "choice", "h": "How do you feel about small injections?", "sub": "Some protocols come as tiny injections; some have needle-free forms.", "opts": [ { "l": "Fine with them", "v": "ok" }, { "l": "I'd prefer needle-free where possible", "v": "noneedle" } ], "conditions": [ "goal === 'general'" ], "sourceLine": 254 }, { "id": "pregnancy", "kind": "choice", "h": "Are you pregnant, breastfeeding, or planning pregnancy?", "sub": "These protocols are not prescribed during pregnancy or while breastfeeding.", "opts": [ { "l": "No", "v": "no" }, { "l": "Yes - one of these applies", "v": "yes" } ], "conditions": [ "goal && a.sex === 'female'" ], "sourceLine": 260 }, { "id": "pregGate", "kind": "gate", "gate": "stop", "h": "Let's pause here for safety", "body": "We won't start a protocol during pregnancy, breastfeeding, or while trying to conceive. You can finish your intake - your clinician will see this first and talk through safe timing whenever you're ready.", "ack": "I understand - flag this for my clinician", "conditions": [ "goal && a.sex === 'female'", "a.pregnancy === 'yes'" ], "sourceLine": 264 }, { "id": "moment1", "kind": "moment", "img": "/img/membership-her2.webp", "h": "Know what comes next.", "line": "After a consultation, review any proposed care, its full cost and the follow-up arrangements before deciding whether to proceed.", "conditions": [ "goal === 'weight'" ], "sourceLine": 269 }, { "id": "mental", "kind": "multi", "h": "Have you experienced any of these?", "sub": "Asked for your safety - your clinician reads this personally and it stays private.", "opts": [ { "l": "None of these", "v": "none", "none": true }, { "l": "Depression", "v": "depression" }, { "l": "Anxiety", "v": "anxiety" }, { "l": "Thoughts of self-harm or suicide", "v": "si" }, { "l": "I'd rather discuss with my clinician", "v": "discuss" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 271 }, { "id": "meds", "kind": "multi", "h": "Are you taking any of these?", "sub": "Your clinician checks these for interactions.", "opts": [ { "l": "None of these", "v": "none", "none": true }, { "l": "Insulin or sulfonylureas", "v": "insulin" }, { "l": "Other diabetes medication", "v": "otherdiabetes" }, { "l": "Blood thinners", "v": "thinners" }, { "l": "Thyroid medication", "v": "thyroid" }, { "l": "Opioid pain medication", "v": "opioids" } ], "conditions": [ "goal === 'weight'" ], "sourceLine": 276 }, { "id": "medsList", "kind": "area", "h": "Any other medications or supplements?", "sub": "List anything you take regularly. Leave blank if nothing.", "optional": true, "fieldLabel": "Medications & supplements", "conditions": [ "goal" ], "sourceLine": 285 }, { "id": "allergy", "kind": "choice", "h": "Any drug allergies?", "opts": [ { "l": "No known drug allergies", "v": "no" }, { "l": "Yes", "v": "yes" } ], "conditions": [ "goal" ], "sourceLine": 286 }, { "id": "allergyList", "kind": "field", "h": "Which drugs, and what happens?", "fieldLabel": "Allergies and reactions", "conditions": [ "goal", "a.allergy === 'yes'" ], "sourceLine": 290 }, { "id": "notes", "kind": "area", "h": "Anything else for your clinician?", "sub": "Anything you want them to know before they review. Optional.", "optional": true, "fieldLabel": "Note to your clinician", "conditions": [ "goal" ], "sourceLine": 292 }, { "id": "review", "kind": "review", "conditions": [ "goal" ], "sourceLine": 293 }, { "id": "doneRx", "kind": "done", "conditions": [ "goal" ], "sourceLine": 294 } ] }, "knownHimsQuestions": [ { "label": "Height", "control": "Centimetres", "evidence": "Observed question" }, { "label": "Weight", "control": "Kilograms", "evidence": "Observed question" }, { "label": "Date of birth", "control": "Date entry", "evidence": "Observed question" }, { "label": "Sex at birth", "control": "Male / Female, with explanatory why dialog", "evidence": "Observed question" }, { "label": "Health conditions", "control": "Multiple selections; exact full option list unverified", "evidence": "Accessibility-tree evidence only" }, { "label": "Family history of diabetes", "control": "Yes / No / Unsure", "evidence": "Observed question" } ], "sources": { "weight": "https://hims.com.au/weight-loss", "faq": "https://hims.com.au/faq", "bulk": "https://help.hims.com.au/hc/en-us/articles/51196608141465-Hims-Bulk-Buy-Program-Terms-Conditions", "pricing": "https://help.hims.com.au/hc/en-us/articles/4408473769241-How-much-does-Hims-cost", "cancellation": "https://help.hims.com.au/hc/en-us/articles/4408473929369-How-do-I-cancel-my-plan", "guarantee": "https://help.hims.com.au/hc/en-us/articles/16014084050969-How-does-the-30-day-money-back-guarantee-work", "started": "https://help.hims.com.au/hc/en-us/articles/4408461591449-How-do-I-get-started" }, "stages": [ { "title": "Discover care", "purpose": "Choose a health conversation, then enter the intake.", "hims": "Public pages and account service cards were observed. Other services may have different journeys.", "status": "Observed", "preview": "PepTribe has nine AU goal entry points. They route to intake, not a medicine.", "href": "/", "action": "Explore the homepage" }, { "title": "Account & screening", "purpose": "Identify the patient and collect the information needed for review.", "hims": "Only the six known question areas below are confirmed. Anonymous replay stops at the legal-name and account gate.", "status": "Partial observation", "preview": "Inspect the 33 existing screen definitions below, then try the sample intake. These are not clinical approval.", "href": "/intake?goal=weight", "action": "Try the weight intake" }, { "title": "Appointment & initial payment", "purpose": "Review the amount, preference, details and payment choice.", "hims": "Observed $89 checkout: summary, preferred window or Decide later, personal details, address, then Card/Zip. Confirmation remains unobserved.", "status": "Checkout observed", "preview": "The booking screen uses sample availability and a $195 fixture. It creates no provider booking or charge.", "href": "/booking?sample=1", "action": "Try sample booking" }, { "title": "Clinician decision", "purpose": "A clinician assesses suitability and decides the next action.", "hims": "Help describes assessment and possible refusal or refund. No actual appointment or decision was observed.", "status": "Documented, unseen", "preview": "Patient states are demonstrations; a signed clinical decision needs a provider integration.", "href": "/patient-dashboard", "action": "Inspect patient care" }, { "title": "Plan consent & payment", "purpose": "Review the final plan, full cost, billing interval and terms before agreement.", "hims": "The initial amount is not the final personal quote. Actual plan, acceptance and recurring-payment screens remain unseen.", "status": "Documented, unseen", "preview": "Checkout uses a $250 plan fixture. Production needs a clinician-approved quote and recorded consent.", "href": "/checkout", "action": "Try plan checkout" }, { "title": "Pharmacy preparation", "purpose": "Send an approved order to the dispensing partner.", "hims": "Pharmacy invoices and preparation are described publicly. No actual pharmacy order or dispensing was observed.", "status": "Documented, unseen", "preview": "Order states need verified pharmacy events, clarifications and invoice references.", "href": "/patient-dashboard", "action": "Inspect order states" }, { "title": "Dispatch & delivery", "purpose": "Keep dispatch, tracking and delivery exceptions visible.", "hims": "Carrier information comes from help. A real parcel, tracking message and delivery outcome remain unseen.", "status": "Documented, unseen", "preview": "The order timeline is a mock; tracking must come from the carrier or pharmacy.", "href": "/patient-dashboard", "action": "Inspect delivery preview" }, { "title": "Support & refills", "purpose": "Connect follow-up, questions, clinical review and the next order.", "hims": "Help describes messages, reviews and refills. No support conversation or refill transaction was tested.", "status": "Documented, unseen", "preview": "A real care inbox, refill eligibility and recurring billing remain unconnected.", "href": "/patient-dashboard", "action": "Explore the patient space" }, { "title": "Delay, pause or cancel", "purpose": "Explain affected orders, future payments and separate refund decisions.", "hims": "Help offers Profile cancellation, delay and review; processing orders and bundles have restrictions. Actual controls remain unseen.", "status": "Documented, unseen", "preview": "Mock controls must eventually reconcile subscription, clinical and pharmacy states together.", "href": "/patient-dashboard", "action": "Inspect account controls" } ], "prices": { "currency": "AUD", "observed": { "amount": 89, "label": "First-month amount in the observed account checkout", "caveat": "Card-ready only. No payment or confirmed consultation. Final ongoing plan quote may change after review." }, "publicAnnual": { "intro": 199, "balanceArithmetic": 2789, "total": 2988, "months": 12, "monthlyEquivalentArithmetic": 249, "caveat": "One public upfront offer. Arithmetic is not monthly billing and must not be applied to the $89 checkout." }, "bundles": [ { "months": 3, "intro": 299, "minimumTotal": 942 }, { "months": 6, "intro": 249, "minimumTotal": 1794 }, { "months": 12, "intro": 199, "minimumTotal": 2988 } ], "publishedStartingRates": [ { "label": "Most initial consultations", "price": "$20" }, { "label": "Weight plans", "price": "From $349/month" }, { "label": "ED", "price": "From $2.40/use" }, { "label": "Premature ejaculation", "price": "From $5.80/use; two-month shipping" }, { "label": "Sleep", "price": "From $1/night" } ], "peptribeFixtures": [ { "label": "Consultation sample", "price": "$195" }, { "label": "Monthly-plan sample", "price": "$250" } ], "caveats": [ "Bundle delivery is monthly; payment cycles are not the delivery schedule.", "START50 is advertised for new patients with redemption within 30 days of the quiz.", "The returning-patient FINAL50 section expired in January 2026 despite an August update. Treat it as stale, not available.", "Broad no-lock-in help wording must be read alongside bundle terms; the observed $89 checkout does not establish an annual commitment.", "Certain-plan first-order guarantee: once per customer, request within 30 days after delivery. Eligibility and other refund rules differ." ] }, "timelines": [ { "stage": "Consultation availability", "stated": "7 am–11 pm AEST; public access claim within 20 minutes, subject to availability.", "measured": "Hourly preferred windows observed; no completed call or turnaround measured.", "source": "https://hims.com.au/faq" }, { "stage": "Booking confirmation", "stated": "SMS confirmation contains a reschedule link; payment and screening precede confirmation.", "measured": "Confirmation and rescheduling not observed.", "source": "https://help.hims.com.au/hc/en-us/articles/4408461591449-How-do-I-get-started" }, { "stage": "Preparation & delivery", "stated": "FAQ: 2–3 business days preparation; weight delivery up to 10 business days.", "measured": "No actual fulfilment measured. Do not sum these into a verified 13-day promise.", "source": "https://hims.com.au/faq" }, { "stage": "Carrier collection", "stated": "Tracking help notes some compounded orders can take 3–5 days before carrier collection.", "measured": "No collection or parcel observed; not a universal additional delay.", "source": "https://help.hims.com.au/hc/en-us/articles/4408473985561-How-do-I-track-my-order" }, { "stage": "Invoice requests", "stated": "Help allows up to 7 business days for a response.", "measured": "No invoice request or response time measured.", "source": "https://help.hims.com.au/hc/en-us/articles/15625440627865-How-do-I-get-a-pharmacy-invoice" }, { "stage": "Support coverage", "stated": "One help article lists 9 am–5 pm support; checkout marketing says 24/7.", "measured": "Coverage needs reconciliation. No support response SLA measured.", "source": "https://help.hims.com.au/hc/en-us/articles/61661956624409-What-should-I-do-in-a-medical-emergency" } ], "integrations": [ { "name": "Identity & access", "required": "Server authentication, role permissions and private patient records.", "status": "Unconnected" }, { "name": "Intake & consent", "required": "Versioned clinical questions, saved drafts, consent records and clinician queue.", "status": "Unconnected" }, { "name": "Slots & holds", "required": "Live calendar, timezone handling, slot holds, rescheduling and cancellation.", "status": "Unconnected" }, { "name": "Payments", "required": "Approved prices, hosted payment provider, verified webhooks and reconciliation.", "status": "Unconnected" }, { "name": "Clinical decisions", "required": "Clinician workspace, signed decisions and versioned plan approval.", "status": "Unconnected" }, { "name": "Pharmacy", "required": "Partner contract, dispensing events, clarification loop and invoices.", "status": "Unconnected" }, { "name": "Carrier & messages", "required": "Tracking, delivery exceptions, consented notifications and a care inbox.", "status": "Unconnected" }, { "name": "Renewal & cancellation", "required": "Eligibility checks, future-charge disclosures, provider cancellation and refunds.", "status": "Unconnected" } ] }