A guide to the
care journey.

A practitioner chooses options after assessing the patient; the article says the Australian catalogue carries over Pilot options. It does not give a medicine list or guarantee eligibility.

The service is described as available to Australian residents. Treatment suitability and delivery coverage are separate checks.

Phone assessment leads to an individual plan if appropriate, followed by discreet delivery.

The clinician calls within the selected window. The article describes refunding the initial consultation payment when unsuitable or declining to proceed; delayed calls go to support.

An ineligible weight patient is described as receiving an initial-payment refund; the article directs them to other care options. This was not an observed refund transaction.

Lists weight, hair, ED, PE, herpes, acne and sleep. Weight has initial questions, payment, detailed medical review, then clinician decision. Other services may use online or phone review. SMS call confirmation includes a rescheduling link; ongoing support and automatic next orders are described.

Profile → Patient info → Billing → Edit. No billing details were changed during the audit.

Email changes and duplicate-account resolution go through support. The article states one account per patient.

Signed-in password change is in account security. Forgotten passwords use an email recovery flow; support is suggested if the message has not arrived within ten minutes. No reset was sent.

Deletion requests go to support. The article distinguishes unfinished questionnaires from retained clinical records after completion and states seven-year retention. This is Hims policy wording, not a legal conclusion or a PepTribe retention rule.

A cancelled plan remains available for later resumption. Profile → Manage order → Resume treatment; a new medical appointment may be required. No plan was restarted.

The article describes no cancellation fee/no lock-in, a Profile cancellation form, delay and free clinical review alternatives. It says processing orders cannot be cancelled. Bundle terms impose different conditions; do not treat this broad statement as the whole contract.

Describes an IHI as a 16-digit healthcare identifier used to match the correct patient.

Medicare details are used to link the IHI and identify the correct health record; this is separate from rebates.

For weight, the article says Medicare is optional but an IHI link is needed. Other treatments are described as not requiring either to sign up. It also describes an address-mismatch support branch; it was not tested.

The article describes direct prescribing and pharmacy delivery within the subscription, rather than a separate local-pharmacy collection journey.

Repeat consultations occur when repeats run out or a clinical review is needed. Subsequent non-weight consultations are described as included after an initial fee.

Initial phone review uses quiz answers, history, medicines and goals. The article says review at least annually, with later consultations potentially asynchronous. Actual consultation screens and timing remain unobserved.

Emergency escalation is distinct from routine support; the article routes emergencies to urgent services. It lists support hours of 9am–5pm, which differ from checkout marketing of 24/7 support. This operational discrepancy needs clarification.

Contains treatment-specific side-effect guidance, patient-profile Help and care-team escalation, interaction checks and urgent-help routes. It also warns that closing a help enquiry can stop follow-up. Clinical instructions are not reproduced or adopted as PepTribe protocols.

The article presents variable treatment timelines: hair roughly 6–12 months; PE response depends on regimen and repeated use, with review if ineffective. These are Hims claims, not individual predictions or PepTribe promises.

Travel support branches differ: weight patients request a letter from support; non-weight patients use a linked form. Medication storage is treatment-specific and is not copied into PepTribe guidance.

Describes sexual health, hair, weight and an expanding Australian catalogue, with Pilot treatments carried over. Current patient availability still depends on service entry and assessment.

Weight bundle savings are described as up to $100 depending on the plan; non-weight discounts are described for 5–6 and 10–12 month plans. A discounted bundle is distinct from a credit product.

Certain weight plans offer a first-order refund requested within 30 days after delivery, once per customer. The claim goes through support. This is narrower than an unconditional guarantee.

Card and Zip Pay are documented. Zip requires its own account. The actual checkout also showed Amex and says future Hims payments use Zip when selected, until changed.

Published starting rates: most initial consultations $20; weight from $349/month; ED from $2.40/use; PE from $5.80/use with two-month shipping; sleep from $1/night. These are not personal quotes. The observed account showed a distinct $89 initial amount.

Clinician-approved active patients with an upcoming order can refer through a Profile code. Reward depends on the referred plan: weight $100, hair $50 or $35 for exclusions, ED $30, PE $20. It applies after the referred first paid order, with caps and no retrospective application. No referral was shared.

Weight bundles offer 3/6/12-month payment cycles with monthly deliveries. Published new-patient examples pair $299/$249/$199 introductory figures with $942/$1794/$2988 total minimum payments. Discounts per order are $35/$50/$100. Refund calculations differ for clinical cessation and convenience cancellation. The returning-patient FINAL50 section names a January 2026 expiry despite an August update; treat it as expired/stale, not an available offer.

Standard refund cutoff is 11:59pm before the order-processing day. Late exceptions include stock failure, price/product error and faulty goods, with statutory rights reserved. Processing and delivery are different dates.

The article describes private prescriptions and invoice requests; it does not itself establish a Medicare benefit. The main FAQ says treatment plans do not offer Medicare benefits.

Insurance coverage depends on the insurer and policy. Pharmacy/service invoice requests go through support; reimbursement is not guaranteed.

The cost is split between pharmacy and Hims-service invoices. Request the order and invoice type; a prescription-number invoice may need manual pharmacy processing. The article allows up to seven business days for a response.

Weight delivery excludes some suburbs. Validate suburb/postcode, then consider an eligible alternative address or support. Other treatments are described as delivered across Australia; overseas prescription delivery is excluded.

Delivery instructions are managed through the Australia Post app, including StarTrack parcels.

Tracking is emailed when ready for carrier collection. Non-weight orders are described as AusPost and weight as StarTrack. Compounded orders may take 3–5 days before collection; this is not an additional universal delivery promise.

Carrier scheduling controls the delivery date/time. The article describes post-office collection when the driver cannot leave the parcel safely.

The article contains both authority-to-leave and signature/SafeDrop language, so delivery rules must be checked per treatment. Before processing: early refill, delay or address update. After dispatch: carrier tracking/address tools; without a link, contact support.

An early-order request goes through live support. It is not evidence that every refill can bypass clinical or dispensing checks.

Failed-delivery causes include courier delay and address issues. The article promises contact within 24 hours; this is published information, not a measured support SLA.

A missing parcel is raised through support for a carrier investigation.

Weight patients may use an eligible alternative Australian address; otherwise support discusses options. Other treatments are described as nationwide. No address was changed for this audit.

Missing contents are reported to support with a photo of what arrived; the article describes arranging the missing item.

Update the browser, then contact support with the error description or screenshot if the issue persists.

Update the mobile app, then contact support with the error description or screenshot if the issue persists.